For co.uk domains, these are handled by Nominet as the UK country domain registry.  daunc & co are a registrar with Nominet and register your domains with them. There is an initial charge for each domain and can be acquired for a number of years.  On expiry, the domain needs to be extended with a fee being payable.  After a period of time, the domain will be cancelled and deleted and is free for someone else to register.

To request a check on a domain name or a series of domain names, send email to check domain names  with a separate name on each line.

To register a domain, send email with Domains Names required and with your Company details and we will re-check and send you an invoice.

Terms & Conditions for registrants including Nominet domain name registration Terms & Conditions

Commitments detailing expected response times and how long it usually takes to resolve issues:
Please contact daunc & co using one of the contact methods below, outside of office hours please email us at support@daunc.com. We will to respond to all points of contact within 1 business day and aim to resolve any issues you have within 5 business days.

Abuse complaints:
If you wish to raise a complaint about abuse you have received, please email us at support@daunc.com with as much detail about the abuse. We will acknowledge your complaint within 1 business day and resolve any issues within 5 business days.

Complaints and escalation process (detailing time frame):
Here at daunc &co we like to think we get it right all the time, every time but the truth of it is everyone gets it wrong from time to time. We can only improve on our services with valid feedback from you, our customers. If you wish to make a complaint about a service you have received, please email us at support@daunc.com including as much detail from the issue you have. We will acknowledge your complaint within 1 business day and aim to resolve any issues within 5 business days.

If you’re not happy with the initial outcome of your complaint, than please feel free to escalate your issue to Nominet (the .uk registry).

We will acknowledge receipt of contacts from the Client within no more than 5 working days

Clients should be aware of:

• Charges for registration, renewal, and maintenance
• Any ongoing charges
• Key terms of the contract
• Your policy on renewal and expiry of domain names

Key Terms
The terms of our contract with the Client must be agreed on the order of the domain(s), a copy of which will be sent to you with the invoice. Those terms are:

• What the charge for the domain-name related services;
• How we deal with expired and expiring domain name registrations;
• How you can renew a domain name and the basis on which you will be charged for maintaining their registration of a domain name;
• What charges are made where the Client is transferring their domain names to a new Registrar, or is otherwise terminating their contract.

Renewal example:
All domains are renewed on a annual basis, we will send out reminder emails 30 days, 14 days, 7 days and 1 day before expiry. We will send the emails to the email address on the account, it is the registrants responsibility to make sure their contact details are up to date. We take no responsibility if your domain renewal fails due to your contact details being incorrect. If you do not wish to renew a domain please make sure you contact us a minimum of 14 days before your domain expires by emailing us at. Alternatively you can set your domain to auto renew, this can be managed through the client portal area. All domains will be auto renewed 14 days in advance of the domain name expiring and will be billed 30 days in advance.

If you do not renew your domain before its expiry date it will have all services we provide suspended and you will have up to 30 days (protected period) after to renew the domain name at the original renewal fee. Please email us at support@daunc.com to acquire the renewal fees. After 30 days your domain will be suspended and will go into a 60 day grace period which you can still renew your domain name but with an additional redemption fee of £75 + VAT. This must be requested by email before the 75th day after your domain has expired, after 90 days after your domain will be cancelled and deleted from the register. We will not guarantee the renewal of a domain name.